British Airways Reviews

SHOCKING, SHOCKING, SHOCKING – LAST TIME I EVER BOOK COMPANY OR PERSONAL TRAVEL WITH South Africa BA.1. My experience over the last four days of trying to contact BA.- Call Centre – 011 921 0222 - I have spent 120 minutes of airtime just holding on. - Emails – I have sent a total of 13 emails to B A Domestic Regional email address – HAVE NOT RECEIVED ONE REPLYThis is the second time in 30 days that I have experienced poor service from BA. Its Definitely time to move on to either Kululua or FlySafair.

For the umpteenth time i have paid for a seat on a B.A. flight and had my chosen seat changed. I tried several ways of contact but cant get anywhere with them so no refund for a seat i have paid for but wont get.Rubbish service.

British airways cancelled my flight twice within two months. I have booked through trip.com just because I have booked through agency now British airway pushing me to accept a refund only voucher which I refuse to accept but what did do with my money? End of the say I paid them through card payment and I should get a refund through my original payment method not just voucher. What shall I do with the voucher it seems they are forcing me to take British airways. I am sick of them. I don't want to use British airways anymore now and In the future. Said I have to book directly through them in order to get my full refund. It is ridiculous

.....7 Months laterFinally got my money back. My bank did a visa charge-back. I DO NOT RECOMMEND THESE SCAMMERSThey need to be FORCED to refund you.You will literally have to pry the money from their hands. HAVE NO MERCY WITH THEM,Everyone is having a hard time this year and that includes you. Have no mercy and ask for your refund.

BA is the worst airline and I would really advice anyone to not book with them unless you absolutely have no choice. The reasons are as follows:1. You can only make the first booking on their website, but you cannot make any changes at all on their website. You just have to call their number and the wait times and hold times are the longest- a minimum of an hour on each call with them! 2. Archaic systems and processes- if you want to change the date or anything at all, the front office person talking on the phone with you is just not able to give you options. It's bad enough that we can't check and compare online and make changes, but we have to ask the front office for the prices for each date over phone, and each search of theirs has taken a minimum of 20 minutes of hold. 3. If you have questions around the price, difference, anything extra to pay, the front office is not equipped with that information. They say that they will write to back office and get back via email. 4. When I call them, most staff are incompetent, clearly. But the main issue is their archaic systems and processes. You are a company which won't be able to thrive for not being technologically advanced and convenient for your customer. The fact that BA has such bad reviews goes to show how much thought they put into customer experience and convenience. 4. The front office gives you the option to hold the booking and pay later on their website rather than bothering them on the phone, however their online website is so horrible that there's no such option to really make a booking/ reservation only.Very very disappointed and frustrated with the amount of my precious time that was wasted. I don't want to ever use them in the future and will recommend everyone I know to not use them.

Booked a return flight with BA to Mumbai last year and the return flight was cancelled due to lockdown and today received email saying BA is not going to refund, waiting for 10 months for a refund and finally told no refund,

Booked a package holiday for October and they have cancelled the outgoing flight with no alternative. Have been calling 0344 493 0787 their supposed ‘customer service helpline’ since December and no one ever answers, doesn’t even allow you to join a queue, just says we are too busy to take your call and hangs up, no matter what day or time you ring always the same. They don’t answer queries via Facebook and tell you to ask them via Twitter?!!! What if you are not on Twitter. Absolute joke of customer service once I get a refund il never book with BA again.

Booking ref: NJTOOPI am a long term BA customer. On 11/01/2021 I booked a flight for myself and my friend using an e-voucher , I cancelled the flight 2 hours later, the BA cancellation policy states you can cancel within 24 hours without any penalties. I wash issued future travel vouchers instead on the original e-voucher I booked with. I tried to book a family trip to Turkey on 11/01/21 and was told I could use only use the voucher for myself and not for my family. I explained the voucher I was issued should have been an e-voucher and NOT a future travel voucher. I confirmed this when I cancelled my original flight and the customer service agent told me I would be getting refunded the way I paid, e-voucher. I feel very let down by British Airways. Over the last few days I have spent many hour speaking to their customer services teams in India, South Africa and London, they really messed up and are not putting it right for me. I wish I had just taken the cash refund when I had the opportunity, I thought I was doing the right thing taking a voucher and supporting British Airways future, it turns out once they’ve got your money they don’t care!

I cancelled my trip to Cape town due to coronavirus on 2nd September 2020 and still waiting of my refund. Excellent on paper refund policy but poor in reality.

I needed to cancel a May flight because of COVID. I was forced to accept a voucher. In fact BA canceled he flight. They refuse to give a refund even though the voucher is still unusable because of government restrictions. The reason given is the voucher I was forced to accept when all other phases of the trip were canceled and I could not get to departing airport or back from the destination

Good prices, comfortable, but there were delays for both my flights and the crew was not that friendly.

Due to the Corona virus pandemic my flight was cancelled. British Airways offered me a voucher which I tried to explain that due to death in the family I could not use and would like a refund. Basically they refused to give me my money back saying i should accept the voucher. This was in March 2020 - I still do not have my refund and now pursuing this through my credit card. Why on earth is it taking so long - I will never use BA again.